Are not what is stated or documented but what is accepted. Leif Babbin. About Face.
This is discipline that must be shown by leaders to deliver standards.
Leif Babbin: Standards are not what are stated but what are accepted.
Standards and discipline must be in simpatico with objectives. Think leadership capital when deciding when and which lines can be crossed. Empowered teams will test boundaries, occasionally this will improve things, occasionally it will make things slide.